Contact us

FAQ

Can I buy replacement parts for my products?

Yes, you can buy some replacement parts. Please fill out the contact form and state clearly which parts you want to purchase, for what product and what country you are in. However not all parts are separately available.

How long is your warranty period?

5 years, see our warranty policy below.

My product has broken  under warranty, what now?

If your product is broken under warranty, we will either repair or replace the product for free. Please fill out the contact form and state clearly what broke and how. Also include pictures of the broken product and your proof of purchase.

I lost/broke the spring of my Pineapple Slicer, what now?

We can send you a replacement spring which you can install yourself. Please fill the contact form and state clearly that your spring is broken or lost. Also include your address so we can send you a new spiral.

Why can’t I buy your products via the website?

We do not have our own web shop, but we work with local distributors. You can buy all our products via Amazon (in the Netherlands Bol.com). If you want advice on local resellers, please fill out the contact form and state clearly in which region you’re based and what product you’re looking for.

What are the points I found on the packaging?

The points you found on the packaging are part of our Loyalty Program. We recently renewed our website and as the program has officially ended  (the new packaging already doesn’t have the points anymore), we chose not to include it on the new website. Of course you can still submit the points you already have or will collect.

 You need the following points for free items:

• Trivet Rings – 40 points
• Kiwi Box – 50 points
• Serve & Stack – 60 points
• Nut Cracker – 60 points
• Bread & Dip – 70 points
• PopSome Herbs & Spices – 70 points

 Once you have collected enough points you can send them by post to:

 Tomorrow’s Kitchen

T.a.v. afdeling Marketing (Loyalty Program)
Groothandelsweg 1
2645 EH Delfgauw

 As soon as we receive the points we will arrange that you get a free product send to your home address.

 I want to become a reseller of your products, how do I get in touch?

Please fill out the contact form and state clearly in which country  your store is located.

Are the Vacuum Containers BPA free?

Yes they are BPA free.

 The vacuum of my Instant Marinater/Food Saver/Coffee Saver is not holding, what do I do?

It is very possible that the vacuum is leaking because the stopper or ring is not clean. Dust or dirt on the stopper or ring can cause the vacuum to leak. This can easily be solved by washing the stopper and ring, preferably in the dishwasher. If this does not solve the issue please fill out the contact form and include a photo.

Can I use my Vacu Vin pump on Tomorrow’s Kitchen products?

Yes, you can. Though you will have to pump more often than you’re used to with a wine bottle.

 What level of vacuum does the Food Saver or Wine Saver pump create in my Instant Marinater/Food Saver/Coffee Saver?

Carefully follow the pumping instruction that is supplied with the product!

Warranty Policy

Tomorrow’s Kitchen

Thank you for your interest in the products of Tomorrow’s Kitchen. Tomorrow’s Kitchen is an international manufacturer and distributor of innovative food and table related products for home and professional use, which are characterised by their practical applications in daily circumstances. All products produced and developed by Tomorrow’s Kitchen are distinguished by their originality, as well as their favourable price-to-quality ratio.

The production and assembly is mainly based in the Netherlands which assures all Tomorrow’s Kitchen’s customers of high quality products.

5-year warranty

To feel reassured in your everyday use, each product has a 5-year warranty against manufacturing defects that is valid from the day of purchase. To ensure the quality of our products, we check all our products, thus long-term use can be guaranteed.

If any manufacturing defect is found, we are more than happy to repair or replace your product. To claim the 5-year warranty you need to provide a purchase receipt with a clear date from an authorised retailer.

Returning products

How to invoke the warranty when manufacturing defects are found on your Tomorrow’s Kitchen product.

Contact us via the Customer Service form above. To receive a quick and efficient response with your query, please add the following information to your email:

• Proof of purchase.
• Photo of the product with the defective area clearly in frame.
• Clear description of the issue, with details on when the issue arises and was first noted.

If we are not able to identify the problem based on the given description and the product needs to be repaired, we may ask you to return the product back to us. Do not send the product in advance, as we will not cover the cost of returned products that are sent back on own initiative.

Manufacturing defect

A manufacturing defect is only valid when it’s caused by material or operational defects.

Damages caused by the following actions are not seen as manufacturing defects and are not covered by our warranty policy:

• Accidental damage
• Acceptable wear & tear traces
• Abuse or negligence
• Melting caused by overheating
• Food stains caused by coloured food or spices
• Scoring of cutting boards

Please use the attached instructions manual that is provided with the purchased product to prevent any form of abuse. We highly recommend not to perform any repairs to the product on own initiative. If a situation like this occurs, the product will no longer have a warranty.